1. Who We Are
Trippool Technologies ("Trippool", "we") is the data controller for personal information collected through the Trippool website and app, in Bulawayo, Zimbabwe. You can contact us at privacy@trippool.co.zw.
2. Information We Collect
Information you give us: your name, phone number, email address, account details, delivery addresses and the notes you add to orders, and, for drivers and stores, identity, vehicle and business documents. Information created by using Trippool: ride and order history, what is in your basket and orders, and the location of your device while you use the app or website to book, track a ride or receive a delivery. Device and website information: device type, browser, pages visited and approximate location from your connection, where you allow it. We do not collect or store card details, because Foodadvisor orders are paid in cash.
3. How We Use Your Information
To create and run your account, match you with drivers, process and deliver orders, show you nearby stores, keep the platform safe, prevent fraud and abuse, answer support requests, send service messages about your rides and orders, meet our legal duties, and improve Trippool. Where analytics is optional, we use it only if you allow it in Cookie settings.
5. Location Information
We use your location to find nearby drivers and stores, price and track your trip or delivery, and for safety. The website and app ask your permission first, and you can turn location off in your browser or device settings, but some features will then not work.
7. International Processing
Our providers may store or process data in other countries. Where that happens we rely on providers that apply appropriate safeguards for personal data, as the Data Protection Act requires.
8. Data Security
We use reasonable technical and organisational measures to protect personal information, including access controls and encrypted connections. No system is completely secure, so please use a strong, unique password and tell us straight away if you think your account has been used without permission.
9. Data Retention
We keep account data while your account is active. Ride and order history is kept for 12 months, after which it is deleted or anonymised, unless we must keep it longer to meet a legal, tax or accounting duty or to deal with a dispute.
10. Your Rights
Under the Data Protection Act [Chapter 11:12] you may ask to see, correct or delete your personal data, and object to how we use it. Write to privacy@trippool.co.zw and we will respond within a reasonable time. You may also complain to the Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ), the data protection authority.
11. Children
Trippool is for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us data, contact us and we will delete it.
12. Changes to This Policy
We may update this policy and will show the date above. For material changes we will tell you in the app or on the website.
On this website
This website uses cookies and similar storage that keep you signed in and remember your basket, your delivery address and your choices. With your permission it also uses analytics to see how pages are used. You can change your choice at any time from Cookie settings at the bottom of any page.