1. Acceptance of Terms
By downloading, accessing or using Trippool, including the Trippool website, the Trippool app, Foodadvisor and Trippool Commute, you agree to be bound by these Terms. They apply to all users in Zimbabwe. If you do not agree, do not use Trippool.
2. Eligibility
You must be at least 18 years old to create an account or place an order. By using Trippool you confirm that you are 18 or older and that the information you give us is accurate, current and complete.
3. Your Account
You are responsible for keeping your sign-in details confidential and for everything done under your account. Tell us immediately if you suspect unauthorised use.
4. Acceptable Use
You agree not to use Trippool for anything unlawful, to harass or harm others, to give false information (including false delivery addresses or fake orders), to abuse promotions, or to interfere with the platform. We may suspend or close accounts that break these rules.
5. Nature of the Platform
Trippool is a technology platform. For rides, it connects riders with independent drivers, and your contract for transport is with the driver. For Foodadvisor, it connects customers with independent stores and independent delivery drivers, and your contract for the goods is with the store. For car rentals, it connects renters with independent fleet owners, and your contract for the rental, including its price, deposit, insurance and payment, is with the owner. Trippool does not prepare, own, inspect or sell the food, groceries or other goods listed by stores, does not own or insure rental vehicles, and is not a transport provider. Fares and delivery fees shown before you confirm are estimates and may change if your trip or address changes.
6. Ride Cancellations
You may cancel a ride at no charge before a driver has been matched. After a match, a cancellation fee may apply, shown in the app at the time of cancellation.
7. Foodadvisor: Orders
When you place an order you are making an offer to buy from the store. The order is accepted when the store confirms it. Stores set their own menus, prices, opening hours and availability, and may refuse or cancel an order, for example when an item is out of stock or the store is closed. Item photos are for illustration and the item may look different. Orders can be for delivery or for pickup from the store.
8. Foodadvisor: Prices, Fees and Payment
Your total is shown at checkout and includes the items, any delivery fee, and any service fee. Payment for Foodadvisor orders is in cash, to the driver on delivery or to the store on pickup, in the currency shown at checkout. You must have the full amount ready. If you are not available to pay at the delivery address, the order may be cancelled and you may be charged the delivery fee, and repeated non-payment may lead to your account being closed. Prices may change between visits; the price you see when you confirm the order applies.
9. Foodadvisor: Delivery
Delivery times are estimates, not guarantees. You must give an accurate address and phone number and be reachable when the driver arrives. If the driver cannot reach you after a reasonable wait, the order may be cancelled. You must check your order when you receive it and tell us straight away about anything missing or wrong.
10. Food Safety, Allergies and Age-Restricted Goods
Stores are responsible for the safety, quality, preparation, labelling and description of what they sell, and for complying with food and health laws. Trippool does not verify ingredients or allergen information. If you have an allergy or dietary need, contact the store before ordering and do not rely on information in the app. Alcohol, tobacco and other age-restricted goods may only be sold to people of legal age, and the driver or store may ask for proof of age and refuse the order.
11. Payments and Pricing
Prices for rides and orders may change from time to time, and we will show the price before you confirm. You agree to pay all amounts due on your account.
12. Limitation of Liability
To the fullest extent the law of Zimbabwe allows, Trippool is not liable for indirect, incidental, special or consequential losses from your use of, or inability to use, Trippool. Trippool is not liable for the quality, safety, allergen content or fitness of goods sold by stores, or for the acts of independent drivers and stores, except where the law does not allow us to exclude that liability. Nothing in these Terms limits any right you have under Zimbabwean consumer protection law that cannot legally be limited.
13. No Refunds
Trippool does not currently offer refunds. Rides and Foodadvisor orders are paid in cash, and you only pay for what you receive. If something is wrong with your ride or order, contact us through the Contact page or in the app and we will look into it, but we are not obliged to compensate you. This does not limit any right you have under Zimbabwean consumer law that cannot legally be limited.
14. Governing Law
These Terms are governed by the laws of Zimbabwe, and the courts of Zimbabwe have exclusive jurisdiction over any dispute about them.
15. Changes
We may change these Terms. For material changes we will notify you in the app or on the website. Continuing to use Trippool after a change means you accept the revised Terms.